Diagnostic Tools

You can run diagnostics for any Aviatrix gateway instance running in your multicloud network:

Using Diagnostics > Diagnostics Tools. The available tools are Gateway Diagnostics, Connectivity Diagnostics, and BGP Diagnostics.
From Topology Properties: performing diagnostics from Topology can drastically reduce the time spent troubleshooting issues.

Gateway Diagnostics

On the Gateway Diagnostics page, select a Gateway Instance.
Select a tool from the Gateway Diagnostics list.
Click Run.

Gateway Diagnostics	Description
Ping	Runs pings directly from the gateway to outside the Aviatrix-managed network or to any resource inside the network.
Packet Capture	Capture packets on any gateway. Filter on host and port number and specify the capture time. Search and filter by time, source address, destination address, source port, destination port, protocol, flags, length, and info. Select the interface on the physical or virtual interface you want to capture on. Click Start to start the capture, click Stop to stop the capture, then click Download to download the pcap file. The pcap file can be viewed by Wireshark.
Traceroute	Run trace route.
Tracepath	Discover the MTU on the path if the router supports it.
Connectivity	Test the connectivity of the gateway to a specified host running on a specified TCP or UDP port.
Active Sessions	View sessions that are active on the selected gateway. You can filter active sessions by search criteria. For example, a search on a specific port to see if the gateway has an action session on that port.
Interface Stats	View interface statistics about the gateway. The number of interfaces or tunnels associated with the gateway is displayed. Click on the name of an interface or tunnel to see its statistical information.
Services	Check the status of gateway services and restart services.
Diagnostics
Tracelog	Upload a gateway’s tracelog directly to Aviatrix Support. The controller and gateway tracelog is uploaded and the support team notified.

Gateway Diagnostics

Description

Ping

Runs pings directly from the gateway to outside the Aviatrix-managed network or to any resource inside the network.

Packet Capture

Capture packets on any gateway. Filter on host and port number and specify the capture time. Search and filter by time, source address, destination address, source port, destination port, protocol, flags, length, and info. Select the interface on the physical or virtual interface you want to capture on. Click Start to start the capture, click Stop to stop the capture, then click Download to download the pcap file. The pcap file can be viewed by Wireshark.

Traceroute

Run trace route.

Tracepath

Discover the MTU on the path if the router supports it.

Connectivity

Test the connectivity of the gateway to a specified host running on a specified TCP or UDP port.

Active Sessions

View sessions that are active on the selected gateway. You can filter active sessions by search criteria. For example, a search on a specific port to see if the gateway has an action session on that port.

Interface Stats

View interface statistics about the gateway. The number of interfaces or tunnels associated with the gateway is displayed. Click on the name of an interface or tunnel to see its statistical information.

Services

Check the status of gateway services and restart services.

Diagnostics

Tracelog

Upload a gateway’s tracelog directly to Aviatrix Support. The controller and gateway tracelog is uploaded and the support team notified.

Connectivity Diagnostics

You can only run Connectivity Diagnostics on gateways that have Site2Cloud connections.

On the Connectivity Diagnostics page, select a Gateway Instance.
Select a Connection.
Select a tool from the Gateway Diagnostics list.
Click Run.

Connectivity Diagnostics	Description
Logs (you can enable verbose logging if desired)	View the logs for the selected Gateway Instance and Connection. You can copy this information to the clipboard.
Security Association Details	Displays any security associations for the tunnel.
IPsec Service	Indicates if the IPsec service is Up.
Configuration	Displays the IPsec configuration.
Security Policy Details	Displays the Security Policies for the selected Gateway Instance and Connection.
Analysis	Provides a tunnel analysis (for example, reachability of the Peer gateway).
Reset Connection	Click Reset to reset the connection.

Connectivity Diagnostics

Description

Logs (you can enable verbose logging if desired)

View the logs for the selected Gateway Instance and Connection. You can copy this information to the clipboard.

Security Association Details

Displays any security associations for the tunnel.

IPsec Service

Indicates if the IPsec service is Up.

Configuration

Displays the IPsec configuration.

Security Policy Details

Displays the Security Policies for the selected Gateway Instance and Connection.

Analysis

Provides a tunnel analysis (for example, reachability of the Peer gateway).

Reset Connection

Click Reset to reset the connection.

BGP Diagnostics

On the BGP Diagnostics page, select a Gateway Instance.
Select BGP Command from the Diagnostics list.
Click Run.

Controller Diagnostics

On the Controller Diagnostics page, select a tool from the Tools list.

Controller Diagnostics Tool	Description
Ping	Run ping from the Controller VM.
Services	Run and restart Controller services.
Command Log	View Controller command logs. Click Refresh to refresh the latest logs.
Event Log	View Controller event logs by event type.

Controller Diagnostics Tool

Description

Ping

Run ping from the Controller VM.

Services

Run and restart Controller services.

Command Log

View Controller command logs. Click Refresh to refresh the latest logs.

Event Log

View Controller event logs by event type.