CoPilot Support and Troubleshooting
If you cannot resolve a problem encountered in your CoPilot deployment, contact Aviatrix Support .
You can also enable remote access support, upload log bundles, and check recent activities and access debug tools for troubleshooting.
Log in to your CoPilot UI, and go to CoPilot > Settings > Support > Remote Access & Logs page.
Send Controller, CoPilot, and Gateway Log Bundle to Support
On the Remote Access & Logs page, you can upload your log bundle directly to Aviatrix Support.
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Click the Upload Log Bundles button.
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On the open window, choose the listed Aviatrix virtual machines and select gateways from the drop-down lost.
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Click Upload A message confirming the upload of the support bundle will appear. You can click Dismiss to close this toast message. The log bundle is successfully uploaded to S3.
Download CoPilot Log Bundle to Local System
In the CoPilot > Settings > Support > Remote Access & Logs > Aviatrix Virtual Machines table, for the CoPilot App Instance row, click the download icon to download the CoPilot support log bundle to your local system. Please submit a support ticket first.
For a CoPilot fault-tolerant deployment, you can also download the log bundles of CoPilot data nodes. Data nodes are designated as CoPilot Data in the Type column.
Grant Remote Access to your CoPilot
In the CoPilot > Settings > Support > Remote Access & Logs > Aviatrix Virtual Machines table, for the CoPilot App Instance row, click Enable for Remote Support to grant privileged level access to your CoPilot instance to the Aviatrix Support team.
This establishes a trusted connection between your instance and the Aviatrix diagnostic server for diagnostic purposes. Provide the port number shown to your Support representative so they can initiate a debugging session. After access to your instance is no longer needed, disable Remote Support to prevent further access to your CoPilot.
Grant Remote Access to your Controller
In the CoPilot > Settings > Support > Remote Access & Logs > Aviatrix Virtual Machines table, for the Controller row, click Enable for Remote Support to grant privileged level access to your Controller instance to the Aviatrix Support team.
This establishes a trusted connection between your instance and the Aviatrix diagnostic server for diagnostic purposes. Provide the port number shown to your Support representative so they can initiate a debugging session. After access to your instance is no longer needed, disable Remote Support to prevent further access to your Controller.
View Recent Support Activities
In the CoPilot > Settings > Support > Remote Access & Logs > Recent Activities table, CoPilot shows system messages about your recent Controller and CoPilot support activities such as when you enabled remote support and generated log bundles.
Hover over the heading row in the table and click the vertical ellipses for options on sorting, filtering, and customizing the table information.