Aviatrix Gateway Diagnostics

You can run diagnostics for any Aviatrix gateway instance running in your multicloud network.

You can access Gateway Diagnostics from these areas of the CoPilot UI:

Diagnostic Tools page

Select the Gateway Diagnostics tab at:

Diagnostics > Diagnostic Tools > Gateway Diagnostics.
Topology page

On Cloud Fabric > Topology > Overview, select a Virtual Machine gateway node in the Topology map. Locate the Tools menu in the Properties pane, and select Gateway Diagnostics from the list.
Cloud Routes page

On Diagnostics > Cloud Routes > Gateway Routes, locate the table row of the gateway you want to diagnose, and then click the Gateway Diagnostics icon in that row.
Gateways page

For the Cloud Fabric > Gateways page from any gateway view (Transit, Spoke, or Specialty), locate the table row of the gateway to diagnose and click the Gateway Diagnostics icon.

Running the Gateway Diagnostic

You can access the Gateway Diagnostics tab in CoPilot from Diagnostics > Diagnostic Tools.

On the Gateway Diagnostics page, select a Gateway Instance.
Select a tool from the Gateway Diagnostics Tools list.
(Optional) If you select the Diagnostics tool, you have an option to toggle Include Controller to On if you want to run the Controller diagnostics in addition to the Gateway diagnostics.
Click Run.

You can either download the output as a CSV file by clicking the Download icon or copy it to the clipboard by moving the cursor over the output screen.

The following options are available for Gateway Diagnostics:

Gateway Diagnostics	Description
Ping	Run pings directly from the gateway to outside the Aviatrix-managed network or to any resource inside the network.
Packet Capture	Capture packets on any gateway. Filter on host and port number and specify the capture time. Search and filter by time, source address, destination address, source port, destination port, protocol, flags, length, and info. Select the interface on the physical or virtual interface you want to capture on. Click Start to start the capture, click Stop to stop the capture, then click Download to download the pcap file. The pcap file can be viewed by Wireshark.
Traceroute	Run trace route.
Tracepath	Discover the MTU on the path if the router supports it.
Connectivity	Test the connectivity of the gateway to a specified host running on a specified TCP or UDP port.
Active Sessions	View sessions that are active on the selected gateway. You can filter active sessions by search criteria. For example, a search on a specific port to see if the gateway has an action session on that port.
Interface Stats	View interface statistics about the gateway. The number of interfaces or tunnels associated with the gateway is displayed. Click on the name of an interface or tunnel to see its statistical information.
Services	Check the status of gateway services and restart services.
Diagnostics	Run a comprehensive diagnostics report that you can download and analyze or send to Aviatrix support. You can select to include the Controller when you run the diagnostics.
Tracelog	Upload a gateway’s tracelog directly to Aviatrix Support. The controller and gateway tracelog is uploaded and the support team notified.

Gateway Diagnostics

Description

Ping

Run pings directly from the gateway to outside the Aviatrix-managed network or to any resource inside the network.

Packet Capture

Capture packets on any gateway. Filter on host and port number and specify the capture time. Search and filter by time, source address, destination address, source port, destination port, protocol, flags, length, and info. Select the interface on the physical or virtual interface you want to capture on. Click Start to start the capture, click Stop to stop the capture, then click Download to download the pcap file. The pcap file can be viewed by Wireshark.

Traceroute

Run trace route.

Tracepath

Discover the MTU on the path if the router supports it.

Connectivity

Test the connectivity of the gateway to a specified host running on a specified TCP or UDP port.

Active Sessions

View sessions that are active on the selected gateway. You can filter active sessions by search criteria. For example, a search on a specific port to see if the gateway has an action session on that port.

Interface Stats

View interface statistics about the gateway. The number of interfaces or tunnels associated with the gateway is displayed. Click on the name of an interface or tunnel to see its statistical information.

Services

Check the status of gateway services and restart services.

Diagnostics

Run a comprehensive diagnostics report that you can download and analyze or send to Aviatrix support. You can select to include the Controller when you run the diagnostics.

Tracelog

Upload a gateway’s tracelog directly to Aviatrix Support. The controller and gateway tracelog is uploaded and the support team notified.