Support

Purpose

The Remote Access & Logs page manages remote support access for Aviatrix Virtual Machines, uploads log bundles to cloud storage, and displays recent log bundle activities.

Elements

Aviatrix Virtual Machines: Table with Type, Instance Name, Public IP, Management IP, Remote Support (Enable), Log Bundle (Upload to Cloud, Download).
Upload Log Bundles button: Opens upload flow for log bundles.
Recent Activities: Table with Timestamp, Entity, Log Bundle Name; Refresh button.

Actions

View Remote Access & Logs

To view remote access and logs:

Go to Settings > Support > Remote Access & Logs.
The page appears with the Aviatrix Virtual Machines table and Recent Activities. Use Remote Support (Enable) or Log Bundle menu (Upload to Cloud, Download) per row.
Optionally, click Refresh to update Recent Activities.

The Remote Access & Logs page shows VMs and log bundle options.

Upload Log Bundles

To upload log bundles:

Go to Settings > Support > Remote Access & Logs.
Click Upload Log Bundles (or use the Log Bundle menu). Select gateways in the combobox.
Click Upload to upload the log bundle for the selected gateways to cloud storage.

Log bundles are uploaded for the selected gateways.

Purpose

The Debugging Tools page provides debugging tools for MongoDB, etcd, and mTLS to help troubleshoot and manage database operations.

Elements

MongoDB: Database, Collection, Document (JSON query); Dump button; Drop Database button.
etcd: etcd prefix textbox; Download button for etcd logs.
mTLS: Gateways combobox; Re-Attest button; Refresh button.

Actions

View Debugging Tools

To view debugging tools:

Go to Settings > Support > Debugging Tools.
The page appears with MongoDB, etcd, and mTLS tool sections.

The Debugging Tools page shows available tools (MongoDB, etcd, mTLS).

Use MongoDB Debugging Tool

To use the MongoDB tool:

Go to Settings > Support > Debugging Tools and open the MongoDB section.
Select Database, then Collection, then enter Document (JSON query). Click Dump to dump the database or Drop Database to drop it.

MongoDB operations run for the selected database and collection.

Parameter Details

MongoDB tool:

Sl. No.	CoPilot Parameter Name	Description
1	Database	Select MongoDB database (e.g., admin).
2	Collection	Select MongoDB collection (enabled after database selection).
3	Document	Enter document query in JSON format (enabled after collection selection).
4	Dump button	Dump the selected database.

Use etcd Debugging Tool

To use the etcd tool:

Go to Settings > Support > Debugging Tools and open the etcd section.
Enter etcd prefix and click Download to download etcd logs.

etcd logs are downloaded for the specified prefix.

Use mTLS Debugging Tool

To use the mTLS tool:

Go to Settings > Support > Debugging Tools and open the mTLS section.
Select Gateways (or Controller). Click Re-Attest to re-attest the TLS certificate. Optionally, click Refresh to refresh the gateways list.

The TLS certificate is re-attested for the selected Controller or gateways.

Logs
Billing Report
Doc IDs

Purpose

The Logs tab provides an internal log viewer to open, display, and download log files from the CoPilot instance. Aviatrix gateways and Controller export log data; this viewer helps you inspect log content for troubleshooting. Use with Aviatrix Support when requested.

Elements

Select a log file: Combobox to select a log file from available log files.
Open button: Opens the selected log file in the log viewer.
Auto-scroll checkbox: Enables automatic scrolling to the bottom of the log as new content is added.
Terminal Color checkbox: Enables terminal color formatting in the log viewer for readability.
Wrap checkbox: Enables text wrapping for long lines in the log viewer.
Clear button: Clears the log viewer content (disabled when no log is loaded).
Download Logs button: Downloads the currently displayed log file.
Log viewer: Displays the content of the selected log file.

Actions

View Logs

To view log files using the Internal log viewer:

Go to Settings > Support > Internal > Logs.
In Select a log file, choose the log file you want to view.
Click Open to load the log file in the log viewer.
Optionally, enable Auto-scroll, Terminal Color, or Wrap to adjust how the log is displayed.
Optionally, click Download Logs to download the current log file, or Clear to clear the viewer (when a log is loaded).

The log viewer displays the selected log file content.

Parameter Details

Sl. No.	CoPilot Parameter Name	Description
1	Select a log file	Combobox to select a log file from available log files.
2	Open	Button to open and display the selected log file in the log viewer.
3	Auto-scroll	Checkbox to enable automatic scrolling to the bottom of the log as new content is added.
4	Terminal Color	Checkbox to enable terminal color formatting for better log readability.
5	Wrap	Checkbox to enable text wrapping for long lines in the log viewer.
6	Clear	Button to clear the log viewer content (disabled when no log is loaded).
7	Download Logs	Button to download the currently displayed log file.

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