> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aviatrix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Comprehensive troubleshooting guides and solutions for common Copilot system issues.

Comprehensive troubleshooting guides and solutions for common Copilot system
issues.

## Troubleshooting Categories

<CardGroup cols={2}>
  <Card
    title="Connection Issues"
    icon="wifi"
    href={
  "/docs/enterprise/" +
  "10.1" +
  "/reference/ui/troubleshooting/connection-issues"
}
  >
    Network connectivity, device communication, and integration problems
  </Card>

  <Card title="Performance Problems" icon="gauge-high" href="https://legacy.docs.aviatrix.com/documentation/latest/reference/troubleshooting/performance-problems.html">
    System performance, latency, and resource utilization issues
  </Card>

  <Card title="Error Codes" icon="triangle-exclamation" href="https://legacy.docs.aviatrix.com/documentation/latest/reference/troubleshooting/error-codes.html">
    Complete reference of error codes, meanings, and resolution steps
  </Card>

  <Card title="Logs & Diagnostics" icon="file-lines" href="https://legacy.docs.aviatrix.com/documentation/latest/reference/troubleshooting/logs-diagnostics.html">
    System logs, diagnostic tools, and monitoring capabilities
  </Card>

  <Card
    title="Support Resources"
    icon="life-ring"
    href={
  "/docs/enterprise/" + "10.1" + "/reference/ui/settings/support"
}
  >
    Getting help, support contacts, and escalation procedures
  </Card>
</CardGroup>

## Quick Diagnostic Steps

### Initial System Check

1. **System Status**: Check overall system health indicators
2. **Network Connectivity**: Verify network connections and device reachability
3. **Resource Usage**: Monitor CPU, memory, and storage utilization
4. **Service Status**: Confirm all Copilot services are running properly

### Common Issues Resolution

<AccordionGroup>
  <Accordion title="Device Not Responding">
    1. Verify device power and network connectivity 2. Check device IP address
       and port configuration 3. Test network connectivity using ping or telnet 4.
       Review device authentication settings 5. Check firewall rules and network
       security settings
  </Accordion>

  <Accordion title="Slow Performance">
    1. Monitor system resource usage (CPU, RAM, storage) 2. Check network
       bandwidth and latency 3. Review polling intervals and data collection
       frequency 4. Optimize database queries and indexing 5. Consider system scaling
       or hardware upgrades
  </Accordion>

  <Accordion title="Authentication Failures">
    1. Verify username and password credentials 2. Check certificate validity and
       expiration dates 3. Confirm API keys are active and have proper permissions 4.
       Review device-specific authentication requirements 5. Check for account
       lockouts or security policy violations
  </Accordion>

  <Accordion title="Data Collection Issues">
    1. Verify data source configuration and connectivity 2. Check polling
       schedules and collection intervals 3. Review data mapping and transformation
       rules 4. Monitor for data format changes from source systems 5. Validate
       storage capacity and database performance
  </Accordion>

  <Accordion title="General Troubleshooting Steps">
    1. Follow systematic diagnostic procedures 2. Document all symptoms and error
       messages 3. Check recent system changes or updates 4. Review system and
       application logs 5. Contact support if issues persist
  </Accordion>

  <Accordion title="Integration Problems">
    1. Verify third-party API endpoints and credentials 2. Check integration
       protocol compatibility 3. Review data format and schema requirements 4.
       Monitor API rate limits and quotas 5. Test with integration diagnostic tools
  </Accordion>

  <Accordion title="Additional Resources">
    For more complex issues, refer to the detailed troubleshooting sections or contact support with the diagnostic information outlined below.
  </Accordion>
</AccordionGroup>

## Diagnostic Tools

### Built-in Diagnostics

**System Health Monitor**

* Real-time system status dashboard
* Resource utilization graphs and alerts
* Service status indicators
* Network connectivity tests

**Connection Tester**

* Device connectivity validation
* Protocol-specific communication tests
* Authentication verification
* Data point validation

**Log Viewer**

* Centralized log viewing and filtering
* Real-time log streaming
* Log level configuration
* Export capabilities for analysis

### External Tools

**Network Diagnostics**

* Use `ping` to test basic connectivity
* Use `telnet` to test specific port connectivity
* Use `nmap` to scan for available devices
* Use `wireshark` for packet analysis

## Support Resources

<Tip>
  When contacting support, include system logs, error messages, and
  configuration details to expedite resolution.
</Tip>

### Information to Gather

Before seeking support, collect the following information:

1. **System Information**
   * Copilot version and build number
   * Operating system and version
   * Hardware specifications

2. **Error Details**
   * Exact error messages and codes
   * Time stamps of when issues occurred
   * Steps to reproduce the problem

3. **System Logs**
   * Application logs from the time of the issue
   * System event logs
   * Network communication logs

4. **Configuration**
   * Device configuration settings
   * Network configuration
   * Security settings (without sensitive credentials)

### Getting Help

* **Documentation**: Check this troubleshooting guide and configuration
  documentation
* **Community Forum**: Search existing discussions or post new questions
* **Support Tickets**: For critical issues requiring immediate attention
* **Professional Services**: For complex integrations and custom solutions


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.