> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aviatrix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CoPilot Support and Troubleshooting

> If you cannot resolve a problem encountered in your CoPilot deployment, contact Aviatrix Support.

If you cannot resolve a problem encountered in your CoPilot deployment, contact
[Aviatrix Support](https://support.aviatrix.com/).

You can also enable remote access support, upload log bundles, and check recent
activities and access debug tools for troubleshooting.

Log in to your CoPilot UI, and go to **CoPilot > Settings > Support > Remote
Access & Logs** page.

## Send Controller, CoPilot, and Gateway Log Bundle to Support

On the **Remote Access & Logs** page, you can upload your log bundle directly to
Aviatrix Support.

1. Click the **Upload Log Bundles** button.
2. On the open window, choose the listed Aviatrix virtual machines and select
   gateways from the drop-down lost.
3. Click **Upload**

A message confirming the upload of the support bundle will appear. You can click
**Dismiss** to close this toast message. The log bundle is successfully uploaded
to S3.

## Download CoPilot Log Bundle to Local System

In the **CoPilot > Settings > Support > Remote Access & Logs > Aviatrix Virtual
Machines** table, for the **CoPilot App Instance** row, click the download icon
to download the CoPilot support log bundle to your local system. Please submit a
support ticket first.

## Grant Remote Access to your CoPilot

In CoPilot, go to **Settings > Support > Remote Access & Logs**. In the
**Aviatrix Virtual Machines** table, for the **CoPilot App Instance** row, click
**Enable** in the Remote Support column to grant privileged level access to your
CoPilot instance to the Aviatrix Support team.

This establishes a trusted connection between your instance and the Aviatrix
diagnostic server for diagnostic purposes. Provide the port number shown to your
Support representative so they can initiate a debugging session. After access to
your instance is no longer needed, disable Remote Support to prevent further
access to your CoPilot.

## Grant Remote Access to your Controller

In the **CoPilot > Settings > Support > Remote Access & Logs > Aviatrix Virtual
Machines** table, for the Controller row, click **Enable** for Remote Support to
grant privileged level access to your Controller instance to the Aviatrix
Support team.

This establishes a trusted connection between your instance and the Aviatrix
diagnostic server for diagnostic purposes. Provide the port number shown to your
Support representative so they can initiate a debugging session. After access to
your instance is no longer needed, disable Remote Support to prevent further
access to your Controller.

## View Recent Support Activities

In the **CoPilot > Settings > Support > Remote Access & Logs > Recent
Activities** table, CoPilot shows system messages about your recent Controller
and CoPilot support activities such as when you enabled remote support and
generated log bundles.

Hover over the heading row in the table and click the vertical ellipses for
options on sorting, filtering, and customizing the table information.