Aviatrix Support Center

Overview

The goal of the Aviatrix Support Center is to be a central repository for known issues, solutions, workarounds and common design principles for our customers. Please look at our Official Support Page for more information.

Scope of Aviatrix Support

Our Aviatrix Technical Support covers various topics or issues for Aviatrix products:

  • “How-to” questions about Aviatrix software feature and solutions
  • Best practices to help you successfully integrate, deploy, and manage cloud networking
  • Troubleshooting network connectivity issues related to Aviatrix products
  • Troubleshooting third party software integration supported by Aviatrix software
  • Controller UI issues, Restful API and Aviatrix Terraform provider

Aviatrix Support does not include:

  • Debugging custom software such as terraform script, Restful API written in Python, Ansible or any other languages.
  • Performing network administration or operation tasks
  • Customizing IAM, Cloud Formation based on customer environment/requirements
  • Code/script development

Contact Aviatrix Support

Aviatrix customers who need technical assistance can contact our support team

Please also refer to Ticket Submission & Priority Guidelines for more details.