Aviatrix Support Center

Overview

The goal of the Aviatrix Support Center is to be a central repository for known issues, solutions, workarounds and common design principles for our customers. Please look at our Official Support Page for more information.

Topics

• Aviatrix Controller
• OpenVPN Gateway
• Transit Solution
• Logging
• Site2Cloud
• AWS Infrastructure
• Terraform
• Security: Egress FQDN Control and Firewall
• IPSec
• CloudN

Scope of Aviatrix Support

Our Aviatrix Technical Support covers various topics or issues for Aviatrix products:

• “How-to” questions about Aviatrix software feature and solutions
• Best practices to help you successfully integrate, deploy, and manage cloud networking
• Troubleshooting network connectivity issues related to Aviatrix products
• Troubleshooting third party software integration supported by Aviatrix software
• Controller UI issues, Restful API and Aviatrix Terraform provider

Aviatrix Support does not include:

• Debugging custom software such as terraform script, Restful API written in Python, Ansible or any other languages.
• Performing network administration or operation tasks
• Customizing IAM, Cloud Formation based on customer environment/requirements
• Code/script development

Contact Aviatrix Support

Aviatrix customers who need technical assistance can contact our support team

• at support@aviatrix.com, or
• via our Aviatrix Support Web Portal.

Please also refer to Ticket Submission & Priority Guidelines for more details.