Emails and Alert Configuration

The Aviatrix Controller sends alert emails for events such as:

  • Tunnel status change
  • Gateway status change

By default, the alert email is sent to the admin of the Controller. The email can be an individual email address or an email alias of a team.

By default, the source email address is

How to change alert email configuration

If you would like the alert messages to be sent to a different email,

go to Settings -> Controller -> STATUS CHANGE EVENT EMAIL,
fill in a new email address and click Save.


How to Change Email Notification Source

The following example uses Amazon Simple Email Service (SES): Note that newly created SES accounts are placed in an “AWS SES Sandbox” and will not be able to send emails to unverified domains/addresses until they have been removed from the Sandbox:

  1. Create SMTP Credentials
  1. Log into AWS Console
  2. Click “SES Email Service”
  3. Click “SMTP Settings”
  4. Click “Create My SMTP Credentials”


  1. Click “Download Credentials” as the password will not be shown again
  1. Verify an Email Address
  1. Log into Amazon SES Console. Go to SESHome/IdentityManagement/EmailAddresses
  2. Click “Verify a New Email Address”
  3. In “Verify a New Email Address” dialog, enter an email address you want to send messages from. Note this must be a valid email address


  1. You will receive a verification email from AWS SES asking you to confirm that you are the owner of the email address. Click the verification link in the message.
  1. Configure Aviatrix Controller to use AWS SMTP email server
  1. SMTP Server: <note that this value is regional and may differ based on the region of your verified address(es). You can confirm this from AWS Console > Services > SES > SMTP Settings > Server Name>
  2. Port: 587
  3. Sender Email: <From Step 2: your verified email>
  4. Sender Login: <From Step 1e: your SMTP Username>
  5. Sender Password: <From step 1e: your SMTP Password>
  6. Test Email: <From Step 2: your verified email>
  7. Protocol: TLS
  8. Click “Save”