Frequently Asked Questions

Aviatrix product consists of a controller and gateways. When the product is deployed in the public cloud marketplace, what you launch is the controller instance and from controller console you launch gateways by using cloud provider APIs.

When the product is deployed as a virtual appliance in a virtualized datacenter environment, the controller and gateway is bundled into one virtual image, such as OVF and VHD.

The following FAQ discusses only the cloud deployment scenario.

Aviatrix Secure Cloud Network Platform

What can Aviatrix platform do for me?

Aviatrix Cloud Gateway provides an end to end secure network solution for AWS, Azure and Google GCloud. The solution includes AWS Global Transit Network, an enterprise OpenVPN® access to VPC/VNet, encrypted routing for VPC/VNet to VPC/VNet traffic, Stateful Firewall and Egress FQDN and monitoring and logging of link status and latency. The solution enables you to build a secure private network spanning one or more public clouds where a user access any instance/VM with a private IP address directly. No more bastion stations and jump hosts, the solution gives user the seamless experience that they enjoy when using the on-prem network.

For an Aviatrix overview, check out this document.

In addition, the product interoperates with any third party IPSEC capable devices, including AWS VGW and Aviatrix’s own on-prem virtual appliance CloudN.

Architecturally, Aviatrix solution is a centrally managed, loosely coupled and globally deployed platform built for the cloud from the ground up.

How do I launch the product?

The product consists of two components, the controller and one or more gateways. The gateway is launched from the controller.

The controller provides a central console for all provisioning, monitoring and upgrades of the services.

The controller is available in AWS and Azure marketplace. It is also available as a GCloud community image. For marketplace launch, search for “Aviatrix” in marketplace.

Follow Getting Started on AWS instructions to launch Controller on AWS.

Follow Getting Started on Azure instructions to launch Controller on Azure.

Follow Getting Started on Google instructions to launch Controller on Google.

How do I access the Controller?

Once you have launched the instance, you access the Controller instance via a web browser.


Login with username “admin”. The first time password is the private IP address of the controller instance. You are required to change the password at your first login.

How do I secure the Controller access?

There are several ways to secure your Controller access, as discussed below.

1. Reduce the access scope

Only TCP port 443 needs to be opened for inbound traffic to the controller. If you wish to reduce the scope of source addresses by specifying custom IP address, you must include all gateway public IP addresses, in addition to your own public IP address. This is because gateways launched from the controller use its public IP address to communicate back to controller.


The Controller security group inbound rules must be open to all when a new gateway is launched as the EIP of the new gateway is unknown prior to launch. You can add that EIP after the gateway is launched for the Controller inbound security rule.

If you deploy Aviatrix SAML clients for user VPN access, you can follow this document to add security to the Controller.

2. Use signed certificate

Avitrix Controller is shipped with a self-signed certificate, therefore there is a “Note Secure” warning sign shown on your browser console.

You can change that by importing your own signed certificate. To do so, go to Settings ->Advanced -> Security. At the panel “CERTIFICATE REQUEST - SEND TO CERTIFICATE AUTHORITY”, send a CSR (certificate sign request), then follow the instruction to import CA and signed Controller certificate.

3. Remove less secure TLS version

You can disable access from browser that runs TLSv1 and TLSv1.1 and only support TLSv1.2. To do so, go to Settings ->Advanced -> Security -> TLS VERSIONS SUPPORT. Uncheck TLSv1 and TLSv1.1.

4. Enable LDAP or DUO second factor to login in

In addition to username and password login credentials to the Controller, you can also enable LDAP or DUO authentication.

To enable LDAP authentication, go to Settings -> Controller -> LDAP Login and fill the form.

To enable DUO authentication, go to Settings -> Controller -> 2FA Login and follow the instructions to setup DUO.

5. Create Read-only accounts

You can create read_only accounts for your operations team. They can view and list pages but not making changes. Follow the answer to have it setup.

Is Aviatrix Cloud Gateway a SaaS offer?

No. Aviatrix Cloud Gateway is a software product that is deployed in your own network perimeter.


Where do I start?

The first time when you login, complete Onboarding process. It takes a few steps.

If you have a BYOL license or use a community image, you need to have a customer ID provided by Aviatrix to be able to use the product. Contact if you do not have a customer ID.

What is an Aviatrix Cloud Account?

An Aviatrix Cloud Account is specific and unique on the controller. It contains cloud credentials, for example, your AWS IAM Access Key ID and Secret Key. The controller uses these credential to launch Aviatrix gateways by using cloud APIs.

An Aviatrix Cloud Account can correspond to multiple cloud account. For example, it can contain credentials for an AWS IAM account, Azure account and GCloud account.

How do I upgrade software?

Click Settings -> Upgrade. This upgrades to the latest release of the controller software.

When a new release becomes available, an alert message appears on Dashboard. An email will also be sent to the admin of the controller.

Is there a reference design example?

Check out

What is the support model?

For support, send email to We also offer premium customers with 24x7 support. To request a feature, click Make a wish button at the bottom of each page.

Logging and Monitoring

How do I forward syslog events to my Logstash server?

Click on Settings-> Logging ->LogStash logging and input the required parameters to enable forwarding of controller syslog events and all gateways syslog and auth log to a Logstash server.

SUMO Logic, Splunk, DataDog and rSyslog are also supported.

What are the monitoring capabilities?

Encrypted tunnel (peering and site2cloud) status is monitored. When a tunnel status changes, an alert email is sent to the controller admin.

Active VPN users are displayed on the Dashboard. Click on any username, the user VPN connectivity history is displayed.

You can also disconnect a user from the dashboard.

Can alert email be sent to a different email address?

Yes, you can choose an alternative email address to send alert messages. This is useful if the controller admin is different from the operation team.


Can there be multiple admins?

Yes. Username “admin” is the default admin user. But you can create multiple users with admin privilege. Follow the instructions to learn more about setting up multiple admin users.

Is there 2FA support to log in to the console?

Yes. In addition to password login, DUO authentication and LDAP are supported.

Can there be read only account for operation team?

Yes. Accounts -> Account Users -> Add A NEW USER, at Account Name field, select “read_only” from the drop down menu. This user account will have views to all pages but cannot make changes to any configurations.

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